In essence, it’s your own personal “radio station”. In your facility, it will sound just like a radio station, with DJ announcements and professionally recorded messages. The difference is YOU control the messages and have control over the type of music that gets played. And with CMC Neptune, you can rest assured that all messages and music are 100% family-friendly!

No. Our software can be downloaded to any Windows-based computer, Mac/MacBook, or iPad that can be linked to your existing sound system. Please note, iPads can only be used for GameTime and Schoolzone, not for Neptune Radio.

CMC Neptune is a licensed background music provider with ASCAP, Global Music Rights, SESAC and BMI, and as a result we are able to cover the vast majority of businesses and organizations who use our product. However, the final answer to this question depends on your category. Are you a waterpark? Fitness center? High school sports venue? Car dealership? Parks & Rec district? There are different rules for different categories, and we will help you navigate through what can be a confusing process.

Once we receive payment or a purchase order, your station will be created for download and you can be up and running with generic content in 24-48 hours. It typically takes us 1-2 weeks to create and load your custom content.

All of the content needed for your station is downloaded onto the Neptune Media Player, and therefore an internet connection is not required for playback. Your Neptune Media Player only needs to be connected to the internet for updates and any time you make a change to your events or music selections.

Please note: you are required to connect to the internet every 72-hours in order to receive the latest software and content updates.

We do not provide infrastructure elements such as public address systems, but if you need some guidance on what you might need at your location, we’re happy to recommend vendors we have worked with in the past.

CMC Neptune doesn’t require a formal contract. You simply subscribe to the Neptune Custom Music Solution service year-to-year. We think you are going to love your custom Neptune station, but at the end of any given year if you want to end the service, you are free to do so.

The Neptune Network is where we sell commercial ads to run on your radio station to local, regional, or national advertisers. No work (other than playing the ads at sporting event for GameTime partners) is required on your part. For all ad revenue received on behalf of your school/venue, 20% is deducted for administrative costs and fees, and the remaining 80% is split equally between you the partner and CMC Neptune.

Participation in The Neptune Network is entirely voluntary. If you do not want to participate, you do not have to. You also have the option of selling ads locally yourself and keeping all of that revenue. You can also sell some ads directly and participate in The Neptune Network by allowing us to sell your unused ad inventory.

For Neptune Radio partners, you have the option of selling 4 (Level 1 Subscription), 8 (Level 2 Subscription), or 12 (Level 3 Subscription) sponsors, each of which will get a 30-second ad every other hour during operating hours. For GameTime partners, you can sell up to 10 ad spots per event (Level 1 Subscription) or 20 ad spots per event (Level 2 Subscription). A member of our Revenue Development Team will happily review the details regarding sponsorships with you.

Changing your music mix is fast and easy! From your media player, you can update the music mix for any selected events that are already programmed, and the changes will take effect immediately (as long as you are connected to the internet). Or, you can log into our online partner portal — which we call Voyager — and revise your music mix. These changes will be reflected on your station by the next business day.

The short answer is “no”. Your annual subscription is for one station (media player) downloaded onto one device. If you are using a portable device, like a laptop or tablet, you can move that device from venue to venue as needed. However, if you are looking to play your station at multiple locations at the same time (e.g. softball field and volleyball court, or municipal pool and community rec center), then you will need a subscription for additional stations. Note: additional station subscriptions are offered at a discounted rate.

All items such as this happen on our online partner portal, Voyager. It has a very simple, easy-to-use interface that allows you to make all of your submissions and requests in one place.

We have a talented creative team that handles all aspects of script-writing and production. Some background music services require you to write / produce / record / upload all voice messaging content, but that’s not the case with Neptune. You simply provide the bullet points, and we’ll take it from there. We’ll handle everything when it comes to creating your content, making it fast and easy to get your station created and updated.

For Neptune Radio partners, the answer is yes. We have a team of talented male and female voice professionals and, depending on your level of service, you’ll be able to choose between 1-3 DJ voices you want on your station. For our Neptune GameTime partners, we assign the DJ voices based on a variety of factors, including schedules, demand, region, etc.

After the initial system setup, it typically takes 3-4 business days to professionally record and upload any changes or additions to your custom content. Oftentimes, we can accommodate last minute requests even faster, depending on workload volumes.

Absolutely! Many of our Neptune Radio partners use their station to make closing announcements, ensuring that it happens consistently and accurately every single day. Our Trampoline Park and Family Entertainment Center venues often use their station to broadcast timed wristband announcements. On request, we can also record special announcements, such as early closing due to weather, that can be played at the press of a button.

This is one of the most popular features of our CMC Neptune service! People like to hear their name on the radio, and recognizing special guests / groups is a powerful customer service tool. It’s easy to do: just submit the information to us using the online partner portal (Voyager), and we’ll make sure the messages are produced and in place at the appropriate time.

CMC Neptune currently has partners in the United States, Canada, and the Caribbean. We will evaluate expansion into additional countries on a case-by-case basis.