Frequently Asked Questions

No. Our software can be downloaded to any Windows-based computer, Mac/MacBook, or iPad that can be linked to your existing sound system. If there are any issues or concerns with your existing equipment, we can supply a laptop preloaded with our software for a one-time usage fee of $500. (Note: equipment must be returned upon termination of service)

CMC Neptune is a licensed background music provider with ASCAP, Global Music Rights, SESAC and BMI, and as a result we are able to cover the vast majority of businesses and organizations who use our product. However, the final answer to this question depends on your category. Are you a waterpark? Fitness center? High school sports venue? Car dealership? Parks & Rec district? There are different rules for different categories, and we will help you navigate through what can be a confusing process.

Typically, we can have your station customized and going within 1-2 weeks — but it can also happen much quicker for partners that need their system in place sooner.

All of the content needed for your station is downloaded onto the Neptune Media Player, and therefore an internet connection is not required for playback. Your Neptune Media Player only needs to be connected to the internet for updates and any time you make a change to your events or music selections.

We do not provide infrastructure elements such as public address systems, but if you need some guidance on what you might need at your location, we’re happy to recommend vendors we have worked with in the past.

CMC Neptune doesn’t require a formal contract. You simply subscribe to the Neptune Custom Music Solution service year-to-year. We think you are going to love your custom Neptune station, but at the end of any given year if you want to end the service, you are free to do so.

Our Revenue Development Team will provide you with a comprehensive toolkit that includes customized templates for ad/sponsorship proposals, pricing recommendations, and target industry lists.

For Neptune Radio partners, you can sell from 1 minute of ads per hour up to 5 ½ minutes per hour, depending on your annual subscription level. For Neptune GameTime partners, you will be able to sell either 12 30-second ads or 22 30-second ads per event, depending on your annual subscription level.

Changing your music mix is fast and easy! From your media player, you can update the music mix for any selected events that are already programmed, and the changes will take effect immediately (as long as you are connected to the internet). Or, you can log into our online partner portal — which we call Voyager — and revise your music mix. These changes will be reflected on your station by the next business day.

The short answer is “no”. Your annual subscription is for one station (media player) downloaded onto one device. If you are using a portable device, like a laptop or tablet, you can move that device from venue to venue as needed. However, if you are looking to play your station at multiple locations at the same time (e.g. softball field and volleyball court, or municipal pool and community rec center), then you will need a subscription for additional stations. Note: additional station subscriptions are offered at a discounted rate.

All items such as this happen on our online partner portal, Voyager. It has a very simple, easy-to-use interface that allows you to make all of your submissions and requests in one place.

We have a talented creative team that handles all aspects of script-writing and production. Some background music services require you to write / produce / record / upload all voice messaging content, but that’s not the case with Neptune. You simply provide the bullet points, and we’ll take it from there. We’ll handle everything when it comes to creating your content, making it fast and easy to get your station created and updated.

For Neptune Radio partners, the answer is yes. We have a team of talented male and female voice professionals and, depending on your level of service, you’ll be able to choose between 1-3 DJ voices you want on your station. For our Neptune GameTime partners, we assign the DJ voices based on a variety of factors, including schedules, demand, region, etc.

After the initial system setup, it typically takes 3-4 business days to professionally record and upload any changes or additions to your custom content. Oftentimes, we can accommodate last minute requests even faster, depending on workload volumes.

Absolutely! Many of our Neptune Radio partners use their station to make closing announcements, ensuring that it happens consistently and accurately every single day. Our Trampoline Park and Family Entertainment Center venues often use their station to broadcast timed wristband announcements. On request, we can also record special announcements, such as early closing due to weather, that can be played at the press of a button.

This is one of the most popular features of our CMC Neptune service! People like to hear their name on the radio, and recognizing special guests / groups is a powerful customer service tool. It’s easy to do: just submit the information to us using the online partner portal (Voyager), and we’ll make sure the messages are produced and in place at the appropriate time.

CMC Neptune currently has partners in the United States, Canada, and the Caribbean. We will evaluate expansion into additional countries on a case-by-case basis.