Partner Success Specialist / Position Overview

CMC Neptune is a family-friendly company providing products for partners through the use of our innovative Neptune Custom Music Solutions and Neptune Navigate products. Our client partners include high schools, colleges, waterparks, amusement parks, fitness centers and more. You can learn more about our company at www.neptunenow.com.

 Our 1800+ partners have come to expect an exceptionally high level of customer support from us, and we are seeking qualified individuals who will help us maintain this high level of partner satisfaction. 

Specifically, we are seeking to fill the position of Partner Success Specialist immediately. This is an entry-level training position on our Partner Success Team. This position will assist the team with its duties, with the goal of moving into a Partner Success Manager position.

Ideal candidates will possess strong interpersonal skills, enjoy interacting with a variety of personality types while maintaining a positive disposition, and be comfortable talking about our proprietary software.

Job responsibilities would include, but not be limited to, the following:

  • Database Monitoring
  • Content Processing
  • Music Revisions
  • Playlist Creation
  • Engage in training with our partner support team (answer questions, address technical issues, etc.) via phone, email, and chat for partner accounts.
  • Provide accurate and timely information about partner accounts and users in our databases – including support with Welcome Video and distribution
  • Provide support to special projects

Required skills include the following:

  • Must be knowledgeable in basic use of computers; comfortable learning new software and applications
  • Must have a basic understanding of Microsoft Office programs (Google Suite, Word, Excel)
  • Must be self motivated, detail oriented and able to learn new procedures quickly
  • Must be willing to work the assigned schedule including periodic weekend on-call shifts
  • Must possess the ability to work in a fast-paced environment, be able to multi-task and adapt to change quickly

We offer a competitive starting salary + employee medical benefits. Starting salary will be $40,000 annually. This position is based at CMC Neptune’s headquarters office in Tyler, Texas.  The anticipated start date will be in October 2022.

To apply, please send your resume to Brandi Maxson, CMC Business Manager: brandi@neptunenow.com